Placeholder. This policy has not been finalised and is not yet in effect. Replace this page with your final returns and refunds policy before launch.
Overview
[Placeholder: a short summary of how returns and refunds work at LODE.]
Custom-made bracelets
[Placeholder: whether custom designs can be returned or exchanged, and under what conditions.]
Ready-made bracelets
[Placeholder: return window and the condition items must be in.]
Sizing and exchanges
[Placeholder: what happens if a bracelet does not fit, including any resizing or exchange options.]
Damaged or incorrect items
[Placeholder: how to report a problem and what you will do about it.]
How to request a return
[Placeholder: the steps a customer should follow and the details to include.]
Refunds
[Placeholder: how and when refunds are issued, and to which payment method.]
Contact
Questions about an order? Send us a message.